Frequently Asked Questions
Everything you need to know about the Ultimate Surfing Company.
How do I determine the right wetsuit size?
We recommend using our detailed size chart which correlates height, weight, chest, and waist measurements. For the best performance, a wetsuit should fit like a second skin—tight enough to prevent water flushing but flexible enough for full paddle mobility.
What is the warranty policy on Rip Curl watches and wetsuits?
Our wetsuits come with a 3-year warranty on all stitching and a 12-month warranty on materials. Rip Curl watches feature a limited 5-year warranty on movements and 2 years on water resistance from the date of purchase.
How should I care for my wetsuit to ensure it lasts?
Always rinse your wetsuit with fresh water after every session and hang it to dry in the shade on a wide-shouldered hanger. Avoid direct sunlight, machine washing, and never use a tumble dryer, as heat damages the neoprene.
What are your shipping options and delivery timeframes?
We offer standard and express shipping. Standard delivery typically takes 3-7 business days, while express shipping takes 1-3 business days depending on your location. Free standard shipping is available on orders over a specific threshold.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return policy for items in original, unworn condition with tags attached. You can initiate a return through our online portal for a refund or store credit.
Do you offer repairs for damaged surfing gear?
Yes, we operate dedicated service centers that specialize in professional wetsuit and watch repairs. Please contact our customer support team to receive a repair assessment and shipping instructions.